Applications Engineer X-Ray/CT
Job title: Applications Engineer XRAY CT
Function level: Will be determined at a later date
Work location: Brighton MI
Directly reports to: Customer Service VP
Company: NMI Cost center: Service
1. JOB PURPOSE:
Technical training and application support on computed tomography X-ray equipment. Work performed at Nikon Metrology, Inc. (NMI) facility in Brighton MI, or at customers’ facility throughout North and South America.
2. KEY AREAS OF RESPONSIBILITY:
Provide high quality in-depth technical training for customers and distributors on the proper use/operation of CT XRAY technology (onsite and in-house)
Provide direct and indirect support for customers and internal personnel on the software and best practices to ensure accurate and repeatable results from equipment.
Consult with customers on specific applications, understanding the fit and function of the part and provide recommendations / solutions for a measurement strategy.
Log/track customer communications & support events in CRM
Enter bugs / enhancements into Jira to ensure proper tracking
Assist with quoting/selling software support contracts, training and AE consulting.
Create and/or update the software training manuals.
Benchmark customer applications and/or inspect parts for customers.
Prepare customer product requirements review and gap analysis.
Ability to coordinate activities within multiple departments to assist the customer.
Professionally Represent Nikon at all Times.
3. ANCILLARY RESPONSIBILITIES:
Dealer Support / Training
Customer Phone and AE Support
Assist in distributing pertinent technical information to Field Service Engineers
Training / Demo equipment maintenance and upkeep
Trade Show Support
Applicable standards and specification alignment and compliance (ISO, ANSI)
Recommend design improvements to enhance product performance and ease-of-use
All other duties, as needed or required.
BS/BA or equivalent combination of education and experience;
Degree topics Computing Science, Mathematics, Mechanical, Physical Sciences, Electrical or Electronic.
Prior XRAY CT Experience Preferred
VG Experience Preferred.
Effective Customer Communication Skills.
• Broad minded and well informed in order to act quickly and resolutely
Seek new knowledge:
• Pioneer new potential through self-study and insatiable curiosity
• Harmonize diverse skills by thinking out of the box and communicating effectively with other
• Work with diligence and sincerity as a responsible individual
• Welcome and value different talents, perspectives and diverse cultures
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
60% - 75% overnight travel, domestic and international (if based out our of Brighton, MI office)
75% - 95% overnight travel, domestic and international (if based out of a different location)
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as “protected veterans.
If interested in applying for this position, please send a completed Application for Employment, resume and Self Identification forms to LaChonia Johnson in Human Resources at email@example.com, thank you.